RETURN & REFUND POLICY

POMP + PORT RETURN POLICIES

UPDATED: January 15, 2024

ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR RETURNS ACCEPTED. EXCHANGING AN ITEM MAY BE AN OPTION. REQUESTS ARE VIEWED ON A CASE-BY-CASE BASIS. EMAIL SHOPS@POMPANDPORT.COM FOR MORE INFORMATION.

ALL SALES FINAL EXCEPT FOR THE FOLLOWING INSTANCES:

Undisclosed damage
Incorrect or missing item
Item not as described

Return for Refund (For the Exceptions Above)

Return requests must be submitted within 72-hours of receiving your order and post-marked for shipping no later than three (3) days after your claim. NO EXCEPTIONS
Please allow for 5-7 business days to process your return
Once processed we will issue a refund on the sales price of the item, less a restocking fee of 10% of the sales price of the merchandise. Initial shipping fees are non-refundable
A return label will be issued to you upon approval of your return request
Approved Return requests can be initiated from your customer account

You will be required to provide proof of your claim with one of our product returns specialists.

REFUND REQUIREMENTS ***In the event an item comes back to us in a condition worse than what it was when shipped, we reserve the right to charge an additional damage fee of $49.99 for wedding gowns and $14.99 on the other categories listed in the Return Policy above.**

A 'worse than' state includes:

Outwardly visible stains and debris not originally disclosed in the listing
Outwardly visible tears, pulls and holes not originally disclosed in the listing
Missing buttons, appliques, straps and other design elements not originally disclosed in the listing
Odor (i.e. perfume, smoke, body odor)

RETURN WITH PROMOTIONAL SITE CREDIT If part of your original purchase was made with promotional site credit, that portion will be refunded with site credit and subject to the original terms and conditions. Promotional site credit refunds with an expiration date will only be valid until the original expiration date. If the original expiration date has already passed at the time of return, your site credit refund will be valid for three days after you are refunded.

Items purchased with EWedded promo codes or credits will always be refunded back as store credits
We cannot change refund methods after the return has processed
Store credits will be refunded back to your account 5-7 days after EWedded has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded.
Promotions and discounts will not be reimbursed

PROMOS, GIFT WITH PURCHASES & BOGOS

When you make a purchase during a promotional period that is eligible for a free product with purchase, the "freebie" item will be mailed to you after you have accepted the merchandise you purchased and has exceeded the return/refund window time frames stated above.

All Other Merchandise

* Final sale items include: lingerie, some swimwear, intimates, fragrances, candles, makeup and beauty, wellness and sexual wellness products.

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POMP + PORT is a marketplace and therefore does not fulfill or facilitate many of the orders made through our site (except for wedding dresses, bridesmaid dresses, veils and headpieces). Please refer to the vendor return policy by locating the product by brand, reviewing the seller's stated return policy, and clicking on the appropriate link to initiate a return or to view more information on returns. Feel free to contact us at shops@pompandport.com if you require additional information or assistance and we will do our best to assist customers to resolve any issues that may arise with vendors, returns, or refunds. Please use the list below to identify the brand and policy of your purchased product to know if your purchase is eligible for a return. You can always contact us for any return questions at shops@pompandport.com

Brand Partner Return Policies

Slate + Salt

We stand behind everything we sell and we want you to be happy. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. To start a return, please contact us at info@slateandsalt.com. If your return is accepted, we’ll send you a return shipping label.

Our return policy lasts 14 days from purchase date. Return shipments must be postmarked within 14 days of receipt to be eligible for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Items sent back to us without first requesting a return will not be accepted.
Once your return is received, we will send you an email to notify you that we have received your returned item and issue a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Banks and credit card companies normally take a few days to clear a transaction so please be patient if the refund does not show automatically.

Ladiesse

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In the event that your order arrives damaged in any way, please email us as soon as possible at info@ladiesse.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To start a return, you can contact us at info@ladiesse.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return related question at info@ladiesse.com.

Meghan Fabulous

We want you to be delighted, not just satisfied with your purchase! We offer a 14-day return policy on all items except for sunglasses, which means that you have 14 calendar days after receiving your item to request a return. For sunglasses, we offer a 3-day return policy. This means that you will have 3 days from the time you receive your item to request a return. We love our customers and promise to work hard to make you happy! In return, all we ask is that you be fair with us, too. We have plenty of horror stories about a few "bad apples" trying to return items that were worn, dirty, or stained with makeup. Please understand we're a small business and this kind of abuse really hurts.

To be eligible for a return, your item must be in the same, brand-new condition that you received it, unworn and unused, with tags attached, and in its original packaging. Please be very careful when you try on apparel! Common reasons for rejected returns include: apparel that is soiled with dirt or pet hair, stained with makeup, deodorant or other substances, has odors of perfume or perspiration, or have been damaged in any way. Be careful with high heels and long dresses! You’ll also need the receipt or proof of purchase.

To start a return from within the United States, please click here to visit our automated Returns Portal where you can use your order number and email address to conveniently and easily create a shipping label. Items sent back to us without first requesting a return will not be accepted. If requesting an exchange or store credit, return shipping is free. If requesting a refund, the cost of return shipping will be deducted from your refund.

MyKids USA

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You can always contact us for any return questions at sales@mykids-usa.com. If you are not 100% satisfied with your purchase from MyKids-USA, you can return your item(s) for a full refund within 30 days of purchase, less than a 15% restocking fee. (Returns must be unworn, in the state you received them, and in the original packaging.)

To return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. Please email us for a return authorization number or call customer service at 1 ‪(407) 900-4851‬ during business hours (9 am - 7 pm EST). Click Here to Start a Return

ELF

Our goal is to make you happy and proud of what you have purchased. If you are not happy with the item, you may return it for an exchange for another item or for a store credit.

CLICK TO START RETURN PROCESS

♡ Gift Cards and sale items from the SALE section are FINAL sales and non returnable. ♡ All items must be returned in their original and unused condition. Items should be unwashed/unaltered with original tags.

♡ All items must be shipped back within 30 days after they are received. ♡ With limited exceptions, returns are refunded in the form of online store credit redeemable at balielf.com. Bali ELF does not refund the original shipping charges.

♡ For the exchanges, exchanges will be processed within 5 business days of receiving the returned item. Shipping cost for the new item is on us.

If you would like to receive your new item faster, return the item you have, and make a separate purchase for the new item. ♡ We do not provide pre-paid return labels; you are responsible for covering shipping costs to return. ♡ Returns sent back to our Returns Center that have not been generated through our returns portal or by contacting our Customer Care team will be charged a $10 manual processing fee.

If you have questions, please contact us at customercare@balielf.com and we will assist.

InstantFigure

InstantFigure and InstantFigure sister brands (IFPRO USA, LaMonir, InstantRecoveryMD, Insta Slim, ISPRO USA, ISPRO Tactical & InstantBeauty) are committed to bringing you the most value for your money. If for any reason you need to return or exchange your purchase please fill out and return your packing slip to the address listed below. We can exchange or refund your purchase as long as it is returned within 30 days of receipt in new/unused condition (shipping/handling non-refundable). Please allow 1-2 weeks for processing.

Refund
Refunds will be issued in the same form as the original payment. Shipping and handling charges are non-refundable. Orders paid via check or money order will receive a refund check. Please allow 1-2 billing cycles for credit card refunds to appear on your statement.

Exchange
If you would like to exchange your purchase please indicate the new item you would like in the space provided on the packing slip (may also print and use this page, be sure to include the name and address of person ordered by).

Caution: Returns that are damaged (example tags removed, torn, snagged etc.), appear to be worn, soiled or with deodorant stains will not be accepted.

Return unused items to:
InstantFigure, C/O Returns, 17831 Sky Park Circle, Suite C, Irvine, CA 92614

Choose one:
() Exchange for_______________________________________________
() Refund (I understand that S/H and processing is not refundable).
A restocking fee of $9.95 will be deducted from refund amount on all returns.

Reason for Return: () Too Small () Too Big () Wrong Color () Not what I Ordered
() Not what I Expected, Other, Please specify below: _______________________________________________________________

Important Note: Please be sure to request delivery / tracking information, InstantFigure is not responsible for lost packages

InstantFigure
C/O Returns
17831 Sky Park Circle, Suite C
Irvine, CA 92614

Lizush

We want you to be satisfied with the Lizush products you have purchased for yourself and your loved ones. We are committed to quality and offer the finest natural and unique products on the market today. If for some reason you are not pleased with your order, please reach out to customer service at Alex@lizush.com

Help us find your order by emailing your order Number and your email address.

* There is a 10 Day refund policy for unused items if purchased via the shop. Buyers will be responsible for all shipping costs.

* If there is damage during shipping, please contact us.

* Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

* To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

* To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Alex@lizush.com

Sale items (if applicable)
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Alex@lizush.com and send your item to: 6336 Patterson Pass Rd. Ste C, Livermore, CA 94550.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 6336 Patterson Pass Rd. Ste C, Livermore, CA 94550.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
With all returns you should use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

ClaudiaG Collection

ClaudiaG Product Guarantee

ClaudiaG offers a 6 month product guarantee on the workmanship of all leather items, excluding leather jewelry, and a 90 day product guarantee on the workmanship of jewelry and non-leather accessories. Our guarantee does not cover lost items or damage caused by misuse, accident, wear and tear or neglect. The company reserves the right to deny a defective claim based on inspection of the product. In the event the item reported is defective, ClaudiaG will replace the item at no cost to the customer, and if the product is no longer available a credit will be issued of equal value for a new item of the customer’s choice. Any shipping costs you may incur to send the item to ClaudiaG are not refundable.

Returns

We stand behind our brand. It’s proof of our relentless pursuit of perfection. So if you experience any issues with quality or performance of our products, we’ll make it right. You may return your items for a refund within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please ship your item to:

ClaudiaG Collection
1410 Westray Ct
Missouri City, TX 77459

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. If you haven't received the refund after 5 business days please contact your credit card company, it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@claudiagcollection.com

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@claudiagcollection.com and send your item to the Returns address above.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.

Damaged or Incorrect Items

In the rare occasion that your product is damaged in transit, or that you receive the incorrect item, please contact our Customer Service Team at info@claudiagcollection.com

Lonarc Swimwear

At Lonarc, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your bikini, you may return it within 7 days of the delivery date, provided that the following conditions are met:

The bikini must be in its original, unworn condition with all tags and hygiene stickers attached.
The return request must be initiated within 7 days from the date of delivery.
Products listed on the sale page and the 2x1 page are classified as final sale items therefore not returable.

Please note the following guidelines regarding returns:

Upon receiving the item, we will offer a refund in the form of store credit or provide the option for an exchange.

Shipping and handling charges are non-refundable, except in cases where the return is due to a mistake on our part.
Customers are responsible for all return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping method to ensure the safe delivery of your return.
Returns that do not meet the above conditions may be subject to a restocking fee or may be refused altogether.
For international orders requesting an exchange, a small handling fee of $14.90 USD will be deducted from the refund amount for the new shipping.

Please allow us up to 3 business days to process your return and issue a refund in store credit.

To initiate a return, please contact our customer service team at contact@lonarc.co They will guide you through the return process and provide you with any additional information or assistance you may need.

Revo Coolers

Returns (email to info@revocoolers.com)

* Products must be UNUSED and in new condition.

* Coolers must be in PLASTIC SLEEVE (very important) and original box.

* All returns must be within 20 days of purchase date.

Shipping is expensive. After an inspection, a full refund will be issued, excluding the cost of a return label and the original shipping and CC processing fees. (Total charges average $50-$55 per cooler). Return shipping labels will be provided for coolers.

Light Cubes, Neon Lights and Heat Packs are not returnable. Any usage cannot be verified and would not allow product to be resold as new.

Food Pan sets and Chill Board sets need authorization and are customer responsibility for return shipping. Refund less original shipping and processing only.

Returned product must be able to be sold as new or a refund would not be issued. Returns must be in transit within 5 days of receipt of label or authorization.

5 Year Warranty on our coolers

If a defect occurs as a result of the product's intended use, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications. Punctures, scratches, normal wear and tear, and the natural breakdown of colors over extended time and use are not warranted.

AWADORE

At Awadoré, we strive to ensure your satisfaction with our swimwear, resort wear, and accessories. Our Returns & Exchanges Policy is designed to provide clarity and transparency in the process. Please review the following guidelines before initiating a return or exchange:

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

The product must be purchased directly from www.awadore.com.
The item must be unused, unwashed, and in its original condition with any labels and tags intact.
Returns must be initiated within 10 calendar days of receiving the product.
The integrity of the product must not be compromised or altered in any way.

Exclusions

Products purchased at a discounted price are considered final sale and cannot be exchanged.
Any merchandise returned beyond the specified time frame will be sent back to the customer, and an additional shipping fee will be applied.

Return Process

To initiate the returns process, please follow these steps:

Contact our customer service team via email at info@awadore.com.
Provide your full contact details, order number, and the reason for the return.

Shipping

Customers are responsible for covering the shipping costs associated with the exchange.

Exchange Processing

Exchange items will be shipped after the returned item is received and approved for exchange.
We aim to process exchanges within 5 business days of receiving the returned item.
Exchanges are subject to product availability. If the requested item is discontinued, we will notify you via email.

Delays and Notifications

If there is a delay in processing your exchange, we will inform you promptly through email.

If you have any questions or require further assistance, please feel free to contact our customer service team at info@awadore.com.

Thank you for choosing Awadoré. We appreciate your understanding and cooperation in adhering to our Returns & Exchanges Policy.

JUARA Skincare

RETURN POLICY

We hope with every purchase that you are fully satisfied with your chosen products. However, we understand that sometimes, you realize an item is not right for you. We accept returns of full-size products purchased for all domestic orders at juaraskincare.com within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.

Only products purchased on our website may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.

If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.

STEPS TO RETURN PRODUCT(S)

1) Connect with our Customer Service Team
Our team is available Monday – Friday, 10am – 5pm EST. Either call us at 212-228-9601 or send an email to support@juaraskincare.com to receive a Return Code. It is important that you contact our Customer Service Team before you send in a return as returns cannot be processed without a valid Return Code.

2) Provide Original Purchase Information
Please provide our Customer Service Team with the following information, whether by phone or by e-mail:

Order or Invoice # of original purchaseFull first name and last name as appeared on the original purchaseEmail address and phone numberProduct(s) being returnedReason for return

Our Customer Service Team will get back to you with a Return Code.

3) Pack and Return
Please pack the products safely to avoid damages in transit and mail to the address below. Please also include the Return Code in the “ATTN:” line of the address.

Be sure to include a copy of your invoice and Return Code with your package.

JUARA Returns
ATTN: (Insert your Return Code here)
6370 US Highway 59 N #A/B
Lufkin, TX 75901

Please use a trackable and/or insured shipping method as we cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.

East x East

What is our return policy?

We accept unworn bikinis and clothing bought from eastxeast.com in new condition with tags and liners attached within 30 days of purchase for a full refund. Please note all items marked final sale are not eligible for a refund. We do not offer store credit at this time. Once we receive and approve your returned items, your refund will go back on the original form of payment. For sanitary reasons, please try on all swimwear over underwear.

How do I start my return?

Simply submit your return request to returns@eastxeast.com with your order and you will receive a shipping label via email. The cost of the label will be deducted from your refund. Then, use that shipping label to send your items back to us. Once your items are inspected, you can expect to receive a refund notification to your email within 5-10 business days.

Can I track my return?

Yes! US customers may use the tracking number on the provided pre-paid shipping label to trace their package back to us. If you used a different shipping label, please use the tracking number provided on that label to trace your package.

What if I lose the original packaging the order came in?

Not a problem! If tags and sanitary liners are attached, you can use the pre-paid shipping label to send your items back in any packaging.

Can I exchange an item?

No we do not offer exchanges.

How soon will I get my refund?

You can expect to get a full refund to your original form of payment within 5-10 days of delivery. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.

If I purchased East x East at a retail store, can I return or exchange with you?

If the purchase was made at a retail store, the return or exchange will need to be handled directly with the place of original purchase as they have access to all your order and payment information and the return must abide by their specific return policy.

CREATIVE GIFTS

We hope you love everything you purchased from Creative Gifts!

If you’re looking to return an item from your order for whatever reason, we’re here to help. All unworn and unused items may be returned within 30 days of the original purchase date.

Items must be returned in the original condition, with original labels and tags attached, and its packaging with a copy of your packing slip. Please add a reason for return on the packing slip.
Returned items must have no visible signs of wear or use. Jewelry, towels, pillows, aprons, wearable items, or engraved items are not eligible for return and are considered a FINAL SALE item.
If an item is DISCOUNTED from the original retail price or listed as FINAL SALE at the time of purchase, it is not eligible for a return.

If your item(s) meet the requirements above, please ship back using your choice of courier/mail service to complete the return. Please make sure that the shipping label on the package is secure as Creative Gifts is not responsible for lost return packages.

Please return to the following address:

Creative Gifts International - RETURNS
120 Shawmut Road
Canton, MA 02021

Please email with any questions to returns@creativegiftsdirect.com.

Please include in your email the following information: order #, your name, item to be returned, and reason for return. One of our customer support associates will reply within 48 hours excluding weekends or holidays.

For International Returns- Retail Online Orders:

All orders shipping outside of the US are FINAL SALE and cannot be exchanged or returned.

Please contact us by email at: returns@creativegiftsdirect.com and one of our customer support associates will work with you if there is any manufacturer's defect to the item(s) ordered.

WHERE IS MY REFUND?

Packages normally arrive at our warehouse in 1 week. Once delivered, each return is inspected and processed. You can expect your return to be processed within 7-14 days.

PLAYGROUND

How to Return:

Products may only be returned with 7 days of delivery, as stated by order tracking via our approved carriers. Product(s) must be undamaged, unopened and unused with seal fully intact. Please send an email to contact@helloplayground.com within 7 days of receiving the product to begin the return process.

If the item is non-deliverable for reasons that are the customer's responsibility (including, but not limited to: wrong recipient address provided by customer), you may request a refund (minus shipping costs).

Londontown

NO REFUNDS OR RETURNS

The Wine Savant

NO REFUNDS OR RETURNS

Boheme Fragrances

NO REFUNDS OR RETURNS

Wicked Good Perfume

NO REFUNDS OR RETURNS

Raven & Reily

NO REFUNDS OR RETURNS

Allegra James