UPDATED: May 31, 2023

If you don’t absolutely fall in love with an item we’ll be happy to process a return request. Please take the time to read our policy thoroughly because the terms are different for certain product categories.

Wedding Gowns
Helping you find your dream wedding gown and your utmost happiness are our priority.  We have a few options to make your shopping experience with us as easy and stress free as possible.
Return for Refund
  • Return requests must be submitted within 72-hours of receiving your gown and post-marked for shipping no later than three (3) days after your claim.  NO EXCEPTIONS
  • Please allow for 5-7 business days to process your return
  • Once processed we will issue a refund on the sales price of the gown, less a restocking fee of 10% of the sales price of the gown. Initial shipping fees are non-refundable
  • A return label will be issued to you upon your return request
  • Return requests can be initiated from your customer account 
Returns on Customer Offers
Did you know you can make an offer on wedding gowns and other sale items?  If your offer is accepted the sales & return policy is as follows:
  • Undisclosed damage
  • Incorrect or missing item
  • Item not as described
You will be required to provide proof of your claim with one of our product returns specialists.
  • No other special offers including discount codes can be used in conjunction with an approved customer offer
  • If we accept your offer a personal invoice will be emailed to you.  Purchases must be completed within 72-hours.  If not completed the invoice will be automatically deleted
***Gemy Maalouf, Julie Vino and Cocoe Voci wedding gowns are all final sale items.***


All Other Merchandise

Return requests for the following merchandise must be submitted within 72-hours of receiving your order and postmarked within five (5) days from the item delivery date

  • Veils, headpieces & accessories
  • Bridesmaid, party, mother & flower girl dresses
  • Lingerie (with tags still attached)
  •  Mens formalwear
  •  Shoes

**These items are subject to a restocking fee of 5% of the item sales price** 


When you make a purchase during a promotional period that is eligible for a free product  with purchase, the "freebie" item will be mailed to you after you have accepted the merchandise you purchased and has exceeded the return/refund window time frames stated above.  


***In the event an item comes back to us in a condition worse than what it was when shipped we reserve the right to charge an additional damage fee of $49.99 for wedding gowns and $14.99 on the other categories listed in the Return Policy above.**

A 'worse than' state includes:

  • Stains and debris not originally disclosed in the listing
  • Tears, pulls and holes not originally disclosed in the listing
  • Missing buttons, appliques, straps and other design elements not originally disclosed in the listing
  • Odor (i.e. perfume, smoke, body odor)
All Other Merchandise

* Final sale items include:  lingerie (opened & without tags), swimwear (opened & without tags), & opened makeup and beauty and wellness products) and are not returnable*

All other return requests must be submitted within 10 days of delivery and postmarked within 14 days from the date of delivery of an item.

The policies and systems we have in place to protect you are called wedded warranty.


Trades and offline transactions are strongly discouraged. Wedded Warranty does not cover trades or transactions completed off of the EWedded platform. When payment for the full value of items is not exchanged through the EWedded platform, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with any such transactions.


If part of your original purchase was made with promotional site credit, that portion will be refunded with site credit and subject to the original terms and conditions. Promotional site credit refunds with an expiration date will only be valid until the original expiration date. If the original expiration date has already passed at the time of return, your site credit refund will be valid for three days after you are refunded.


If any of the following pertain to your order, please report the problem immediately:

  • Undisclosed damage
  • Incorrect or missing item
  • Item not as described

If no claim is made within 72 hours of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final, and no refunds will be provided.


  • Items purchased with EWedded promo codes or credits will always be refunded back as store credits
  • We cannot change refund methods after the return has processed
  • Store credits will be refunded back to your account 5-7 days after EWedded has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded.
  • Promotions and discounts will not be reimbursed