Return & Refund Policy
EWEDDED`S RETURN POLICY
If you don’t absolutely fall in love with an item we’ll be happy to process a return request.
Return requests for the following merchandise must be submitted within 72-hours of receiving your order and postmarked within 5 days from the item delivery date
- Wedding gowns, veils and headpieces
- Bridesmaid, party, mother & flower girl dresses
- Lingerie (with tags still attached)
- Mens formalwear
**Wedding gowns are subject to a $24.99 restocking fee and all of the other above categories are subject to a $4.99 restocking fee.
REFUND REQUIREMENTSSubmit A Return Request
***In the event an item comes back to us in a condition worse than what it was when shipped we reserve the right to charge an additional damage fee
of $49.99 for wedding gowns and $14.99 on the other categories listed in the Return Policy box to the left.**
A 'worse than' state includes:
- Stains and debris
- Tears, pulls and holes
- Missing buttons, appliques, straps and other design elements
- Odor (i.e. perfume, smoke)
* Final sale items include: lingerie (opened & without tags), swimwear (opened & without tags), & opened makeup and beauty and wellness products) and are not returnable*
All other return requests must be submitted within 10 days of delivery and postmarked within 14 days from the date of delivery of an item.
The policies and systems we have in place to protect you are called wedded warranty.
TRADES AND OFFLINE TRANSACTIONS
Trades and offline transactions are strongly discouraged. Wedded Warranty does not cover trades or transactions completed off of the EWedded platform. When payment for the full value of items is not exchanged through the EWedded platform, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with any such transactions.
RETURN WITH PROMOTIONAL SITE CREDIT
If part of your original purchase was made with promotional site credit, that portion will be refunded with site credit and subject to the original terms and conditions. Promotional site credit refunds with an expiration date will only be valid until the original expiration date. If the original expiration date has already passed at the time of return, your site credit refund will be valid for three days after you are refunded.
WHAT IS COVERED
If any of the following pertain to your order, please report the problem immediately:
* Undisclosed damage
* Incorrect or missing item
* Item not as described
* Item is not authentic
If no claim is made within 72 hours of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final, and no refunds will be provided.
ORDERS SHIPPED WITHIN THE 48 CONTIGUOUS UNITED STATES:
* Items purchased with EWedded promo codes or credits will always be refunded back as store credits
* We cannot change refund methods after the return has processed
* Store credits will be refunded back to your account 5-7 days after EWedded has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded.
* Promotions and discounts will not be reimbursed